FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to some of the most common questions about our products, services, and policies. If you don't find the answer you're looking for, feel free to contact us.
1. Ordering and Payment
Q: How do I place an order? A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible if you need to make changes.
2. Shipping and Delivery
Q: How long will it take to receive my order? A: Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 2-3 business days and delivered within 5-7 business days for standard shipping.
Q: Do you offer international shipping? A: Yes, we offer international shipping to many countries. Shipping rates and delivery times will be calculated at checkout based on your location.
Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
3. Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for unused and unworn items. Please visit our Return Policy page for detailed instructions on how to return or exchange an item.
Q: How do I return an item? A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Q: Can I exchange an item for a different size or color? A: Yes, exchanges are available for different sizes or colors, subject to availability. Please contact us within 30 days of receiving your order to arrange an exchange.
4. Products and Sizing
Q: How do I know what size to order? A: We provide a detailed size guide on each product page. If you’re unsure about your size, please refer to the guide or contact our customer service team for assistance.
Q: Are your products true to size? A: Our products are designed to fit true to size. However, we recommend checking the size guide for specific measurements and fit information.
Q: How should I care for my silk garments? A: We recommend dry cleaning or hand washing silk garments in cold water with a gentle detergent. Avoid wringing or twisting the fabric, and lay it flat to dry.
5. Customer Support
Q: How can I contact customer service? A: You can reach our customer service team via email at email@dideobrands.com or by phone at +1 8326517953 during our business hours.
Q: What are your customer service hours? A: Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM.
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